Wow. Just... fucking... WOW! These guys are about as shitty as a lot of people say they are!
I had an account with them for almost two years now and had been completing surveys but every time it got around to redeeming, the checks would never come or they said that I didn't have any of the correct information on file. All of this crap that came from their side, conflicting information and just everything you could imagine when it comes to trying to get something from them.
So, I filed a complaint with the Better Business Bureau:
I've been using their service for over a year and every time I've ever received payment from them, there have been issues with delays, the processing of my identification and other problems that caused even more delays. The last thing I did was to redeem the amount owed to me, and on the 31st of October I received a message that my check was on its way but nothing arrived. I was surprised to find that the new email -- I changed on my profile for notification purposes -- I use to log in, would no longer let me, giving me the following error: The membership system returned an invalid response. That error makes me think that I've been purged from the system for some "violation," which might have been the new email change. Which I want to clear up as well as get what is owed to me. On top of this, I did have my facebook account linked to it which I hardly used and I was able to log in with that. That's when I saw that the ticket I had previously opened about the payment problem had been closed with no response, so I added an new entry that reopened the ticket. Then, I went to the chat feature and got a response from a support representative. This support rep said they were going to look into my issue but there was no response. I refreshed my browser and saw the same error message, which meant my facebook had been purged from the system.
It's time to start looking things like this in a different way that's outside of money. Sure, the compensation from them would help, but to simply blow people off and make them go through unnecessary hurdles is something more than just a flub on their part. It's intentional and I'm going to do as much as I possibly can to put a stop to it. Even if it takes getting an attorney to go after them.
I had an account with them for almost two years now and had been completing surveys but every time it got around to redeeming, the checks would never come or they said that I didn't have any of the correct information on file. All of this crap that came from their side, conflicting information and just everything you could imagine when it comes to trying to get something from them.
So, I filed a complaint with the Better Business Bureau:
I've been using their service for over a year and every time I've ever received payment from them, there have been issues with delays, the processing of my identification and other problems that caused even more delays. The last thing I did was to redeem the amount owed to me, and on the 31st of October I received a message that my check was on its way but nothing arrived. I was surprised to find that the new email -- I changed on my profile for notification purposes -- I use to log in, would no longer let me, giving me the following error: The membership system returned an invalid response. That error makes me think that I've been purged from the system for some "violation," which might have been the new email change. Which I want to clear up as well as get what is owed to me. On top of this, I did have my facebook account linked to it which I hardly used and I was able to log in with that. That's when I saw that the ticket I had previously opened about the payment problem had been closed with no response, so I added an new entry that reopened the ticket. Then, I went to the chat feature and got a response from a support representative. This support rep said they were going to look into my issue but there was no response. I refreshed my browser and saw the same error message, which meant my facebook had been purged from the system.
It's time to start looking things like this in a different way that's outside of money. Sure, the compensation from them would help, but to simply blow people off and make them go through unnecessary hurdles is something more than just a flub on their part. It's intentional and I'm going to do as much as I possibly can to put a stop to it. Even if it takes getting an attorney to go after them.
